To verify eligibility and benefits:

• Use your Availity Essentials™ account.
• Call the Humana Provider Customer Service line at 800-833-2223 (TTY: 711), Monday – Friday, 8 a.m. to 8 p.m., Eastern time. 
• Use the dental ID number (DEN#) located on the back of the CarePlus member ID card.
• View dental benefit schedules by DEN# and county for CarePlus Health Plans. el PDF se abre en una ventana nueva 

Don’t have an Availity Essentials user ID and password? Register today at no cost with Availity.

Envíe las reclamaciones dentales para el procesamiento en un formato de archivo 837 según los requisitos de la HIPAA y preséntelas de manera electrónica a través de Availity Essentials con la identificación del pagador de Humana Dental 73288.

Learn how to enroll in electronic funds transfer (EFT) and electronic remittance advice (ERA). You must register with Availity Essentials.

Access information about the submission of claims for dental services inextricably linked to one or more medical services. el PDF se abre en una ventana nueva

If all electronic data interchange (EDI) methods fail, and you’ve already contacted your provider services executive for assistance, mail the paper dental claim submission and claim-related correspondence to: 

Oficina de reclamaciones de Humana Dental
P.O. Box 14611
Lexington, KY 40512-4611

Access additional information about claims submission timelines, provider grievances, requests for claims reconsiderations and EDI corrections and reversals.